甘肃开放大学管理英语4作业与答案
甘肃开放大学管理英语4作业与答案管理英语4学校:甘肃开放大学平台:国家开放大学题目如下：1. -_____________________？ - I'd like to have this film developed.A. What's itB. May I help youC. How are you答案:May I help you2. - How did your meeting go yesterday? - _____________________. It wasreally frustrating actually.A. Not so goodB. Very goodC. Nothing special答案:Not so good3. - You have to believe in yourself. No one else will, if youdon't.- _____________________.Confidence is really important.A. It's not my cup of teaB. I don't think soC. I couldn't agree more答案:I couldn't agree more4. - This is a really lively party. There is a great atmosphere, isn'tthere?- _____________________. Thehosts know how to host a party.A. Don't worryB. Yes, indeedC. No, there isn't答案:Yes, indeed5. - Could you give us a speech on management functions some day thisweek? -_____________________.A. That's a good ideaB. No, I already have plansC. I'd love to, but I'm busy this week答案:I'd love to, but I'm busy this week6. I'd like to know _____ the forces for change come from.A. whereB. whoC. that答案:where7. Keep a _____ attitude and don't let yourself drown in uncertainty.A. negativeB. positiveC. neutral答案:positive8. Redundancy happens when employees need to _____ their workforce. Andas a result, someone gets dismissed from work.A. reformB. reproduceC. reduce答案:reduce9. In competitive markets, leaders are under increased ________ tomaintain a positive work culture.A. pressureB. pleasureC. presence答案:pressure10. The demands and requirements placed on the CEO of Sony are differentfrom ______ on the manager of your local Wendy's restaurant.A. theseB. thoseC. which答案:those11. Until a strategic plan is ___________, it has no real value.A. put into effectB. put into useC. put into production答案:put into effect12. Controlling involves ______ achievement against establishedobjectives and goals.A. meetingB. meaningC. measuring答案:measuring13. __________ he was exhausted, he kept on working.A. IfB. AlthoughC. Even if答案:Although14. Self-esteem needs might include the ______ from a workplace.A. rewardsB. rewardedC. rewarding答案:rewards15. Please ______ your hand if you have any question at all.A. raiseB. riseC. arise答案:raise16. If it ______up to me, I'd love for everyone to come in at noon.A. wasB. isC. were答案:were17. An employee may express their different understanding and, at thesame time, a willingness to ________ any constructive suggestions.A. comply withB. completeC. compose答案:comply with18. Employees have ________ to all company information, adding a senseof trust, and employees and leaders work together to solve problems.A. accidentB. accentC. access答案:access19. Learning new things has always been a great ______ for me.A. motivatorB. movementC. motor答案:motivator20. All of the tables and chairs ____________ away.A. had storedB. had been storedC. stored答案:had been stored21. A team of about 35 employees had come together for a team-buildingevent. They were a young, bright and enthusiastic team. However, one of theirchief problems was the fact that they wouldn't share information or solutionswith each other, and the team leader thought they were too focused onthemselves and not on the team. As a result, she brought them all into thecafeteria. All of the tables and chairs had been stored away, and fundecorations and hundreds of different colored balloons had been placed aroundthe room.In the center of the room wasa big box of balloons that hadn't been blown up yet. The team leader instructedeverybody to pick a balloon, blow it up, and write their name on it, but theyhad to be careful not to burst the balloon. Although they were given a secondchance if their first balloon popped, they were out of the game the second timeround. In the end, about 30 team members wrote their names without theirballoons popping. They were then asked to leave the room and, after fiveminutes, the team leader brought them back in and asked them to find theballoon with their name on it amongst the hundreds of other balloons in theroom. After 15 minutes of searching, no one had found their balloon, and theteam were told that they were then going to move on to the third round of theactivity.In this round, each teammember was instructed to find any balloon with a name on it and then give thatballoon to the person whose name was on it. Within two minutes, everybody hadtheir own balloon. The team leader summarized the activity thus:“We are muchmore efficient when we are willing to share with each other and much better atproblem solving when we are working together, not individually”.Sometimes, members of teams create obstaclesby focusing solely on their own pursuits and goals. Every member of the teamshould ask themselves on a regular basis what they are doing and what they cando for the team.1. What was the purpose of holding this team-building event?A.Helping the employees become more concentrated on their work.B. Making the teammembers know how to cooperate with each other.C. Building up team morale.2.Where was the event held? A. In a restaurant. B. In a coffee shop. C. In aclassroom.3. About how many team members were out of the second round of theactivity?A. 30.B. 35.C. 5.4. Which statement below is correct about theevent?A. In the second round, every one of the team had found their balloonsafter 15 minutes.B. In the third round, the team members were asked to find theballoon with their name on it.C. In the third round, everybody had their ownballoon within 2 minutes.5. What was the event going to teach theseemployees?A. Cooperating with other members is more efficient when they areworking together.B. Focusing on one's own pursuits is not allowed in theworkplace.C. Failure of teamwork is caused by individuals.答案:B# A# C# C# A22. When you think of team building, do you immediately picture yourgroup off at a resort playing games or hanging from ropes? Traditionally, manyorganizations approach team building in this way but, then, they wonder whythat wonderful sense of teamwork that had been displayed at the retreat or theseminar fails to impact long term beliefs and actions back at work.I'm not averse to retreats, planningsessions, seminars, and team building activities – in fact I lead them – butthey have to form part of a much larger teamwork effort. You will not buildteamwork by “retreating” as a group for a couple of days each year, instead youneed to think of team building as something you do every single day.• Form teams to solve real work issues and toimprove real work processes. Provide training in systematic methods so the teamexpends its energy on the project, not on trying to work out how to worktogether as a team to approach the problem. • Hold department meetings to review projects and progress, to obtainbroad input, and to coordinate shared work processes. If there is frictionbetween team members, examine the work processes they mutually own – theproblem is not usually their personalities; instead, it is often the fact thatthe team members haven't agreed on how they will deliver a product or service,or the steps required to get something done. • Build fun and shared occasions into the organization's agenda – holdpot luck lunches, take the team to a sporting event, sponsor dinners at a localrestaurant, go hiking, or go to an amusement park. Hold a monthly companymeeting, sponsor sports teams and encourage cheering team fans.• Use ice breakers and teamwork exercises atmeetings – these help team members get to know each other, share details abouteach other's lives, and have a laugh together. • Celebrate team successes publicly. There are many ways you could dothis, for instance by buying everyone the same t-shirt or hat, putting teammember names in a draw for company merchandise, and gift certificates. The onlything limiting you is your imagination. If you do the types of teamwork building listed above, you'll be amazedat the progress you will make in creating a teamwork culture, a culture thatenables individuals to contribute more than they ever thought possible –together.1. Team building event is traditionally related to playing games atthe resort.2. The author claims that playing games together is as important asforming teams to solve real work issues and improve real work processes forteam building.3. “Retreat” in the first paragraph means withdrawal of troopsafter a defeat.4. Ice breaking motivates team members to compete with eachother.5. A good teamwork culture enables individuals to make more effortstogether.答案:T# F# F# F# T23. It's important for a CEO to be passionate and enthusiastic, butthere's a line of professionalism that must always be maintained.According to a report from the technologywebsite Venture Beat, PayPal CEO David Marcus wrote a critical letter to hisemployees blaming them for not using PayPal products and encouraging them toleave if they didn't have the passion to use the products they work for.According to the website, part of the leakedletter reads: “It's been brought to my attention that when testing paying withmobile at Cafe 17 last week, some of you refused to install the PayPal app, andothers didn't even remember their PayPal passwords. That's unacceptable to me,and the rest of my team, everyone at PayPal should use our products where available.That's the only way we can make them better, and better.”“In closing, if you are one of the folks whorefused to install the PayPal app or if you can't remember your PayPalpassword, do yourself a favor, go and find something that will connect with yourheart and mind elsewhere.”While notobvious at first, the letter reveals a problem of morale and culture at PayPal.As an executive, you certainly want your employees to use and promote yourproducts. However, when faced with a situation where staff isn't embracing whatthey make, you need to investigate the root of the problem -- notthreaten.When faced with internalproblems, good executives start by asking “why”. They reach out to theirexecutive team first and then to the entire staff to find the root of a problemand how to fix it. Sending out a one-sided note about the problem is notleading, it's retreating.Leadershipstarts by listening. Good executives need to get out among the staff and askquestions and listen without judgment or reaction. The fact that companyemployees are not embracing and using its products is a failure of leadershipthat Marcus needs to address by self-reflection. At the end of the day, if hisemployees have to be forced to use the app, how can he expect consumers to wantto willingly pay to use it? Marcus should have focused on three questions: •Why are you not using the app? • What is it that we can do to ensure you useour app? • What do you need from me?1. A CEO only needs to be passionate andenthusiastic.2. It is not professional that PayPal CEO blames his employees fornot using PayPal or forgetting PayPal passwords.3. “A one-sided note” refers tothe root of PayPal's problem.4. When faced with internal problems, goodexecutives find the root of a problem in their executive team first.5. Goodexecutives need to give feedback immediately when they are listening to thestaff.答案:F# T# F# T# F24. — Do you know where I can repair my motorcar? — ____________A. It's cheap to repair a motorcar.B. Around the street corner.C. You drive too fast to damage it.答案:Around the street corner.25. — Over-the-top? You mean…— ____________A. Well, sometimes your co-workers feelthat you are too loud.B. No, I don't.C. Thanks a lot.答案:Well, sometimes your co-workers feelthat you are too loud.26. The workmen want to ________ the number of working hours and toincrease pay.A. deleteB. decreaseC. depress答案:decrease27. A child's character is greatly influenced by his home ________.A. caseB. environmentC. situation答案:environment28. Good work ________ good pay.A. deservesB. requestsC. deserts答案:deserves29. 二、阅读理解：根据文章内容，完成选择题（共50分）。How to Handle a Bad Performance Review Gettinga bad performance review can make you feel angry, unappreciated, defeated, andhopeless. But it's not the end of the world. Remember that the way you respondto this appraisal can make all the difference in the next one. Even if youbelieve that the review is inaccurate and that your boss is completely wrong,you will benefit by reacting in a mature, adult manner. Here are somesuggestions: Stay calm. Relax. Breathe. Do not overreact and be objective.Especially, do not say things that will likely be regretted later. Besides, theperson giving the performance review may or may not be the one who has writtenthe bad review. What to Do When Receiving a Bad Performance Review It's bestto listen attentively. And make comments or remarks only when asked for them.Besides, during the performance review, you will be given the chance to respondand may disagree. What to Do After Receiving a Bad Performance Review Don'tbe intimidated by the bad performance review and want to quit the job; instead,learn from it. Also, if the organization allows their employees to make awritten statement on their own behalf, do make one. It is important for theworker to show why she does not agree with the bed performance review; forinstance, an employee may express their different understanding and, at thesame time, a willingness to comply with any constructive suggestions. Ways toImprove a Bad Performance Review A way to improve a bad performance review isto set self-reviews, that is, establish performance standards. Another way toimprove a bad review is to learn more about what the manager, supervisor, orboss wants or expects from his/her employees. Learning what it was that causeda bad performance review helps to improve professional growth and encourages aswell as motivates the worker to do better in order to receive a good reviewnext time. 操作提示：通过题目后的下拉选项框选择正确答案。1. What should you do when you are given abad performance review?A. Argue withyour boss. B. Make immediate remarks. C. Stay calm and listen carefully.2. Whatshould you do after you are given a bad performance review?A. Quit your job immediately. B. Insist onmaking comments. C. Learn from the review.3. What should you do if you do notagree with the bad performance review? A. Tell the boss directly that you do not agree with the review. B. Makea written statement on your own behalf if it is allowed. C. Do not express yourdifferent understanding in a written statement.4. How do you improve a badperformance review?A. Understand theestablished performance standards. B. Learn more about what the employee wantsor expects. C. Learn what the person who gives the review may think.5. Whyshould we understand the cause of a bad performance review?A. Because it helps the employee to getpromoted immediately. B. Because it encourages and motivates the worker to dobetter. C. Because it prevents the employee from professional growth.答案:C# C# B# A# B30. —I'm going to Beijing for a few days. — _______. I wish I could gowith you.A. It doesn't matterB. Forget itC. I really envy you答案:I really envy you31. — Which of these hats do you want? — _______ . Either will do.A. I don't mindB. No problemC. Go ahead答案:I don't mind32. She is very adaptive and soon adapted ______ to the campus life.A. withB. toC. as答案:to33. Redundancy happens when employees need to _____ their workforce. Andas a result, someone gets dismissed from work.A. reformB. reproduceC. reduce答案:reduce34. _____the deepening of China's economic reforms, there is greatercooperation and interdependence between the private and the public sector.A. WithB. As well asC. For the sake of答案:With35. 二、阅读理解：根据文章内容，判断正误（共50分）。Jack Welch Leading Organizational Change atGE When Jack Welch, the Chairman and CEO at General Electric (GE) retired in2001, he could look back at a very successful career. He became CEO in 1981 atthe age of 45. At that time, GE had a very complex organizational structurewith considerably bureaucratic rules. One of his first changes was to initiatea strategy formulation process with the guideline that each of the businessesshould be number 1 or 2 in their respective areas. If this was not the case,managers had the options of fixing the problem, selling their particularbusiness, or closing it. In an effort to streamline the organization, Welchremoved the sector level and eliminated thousands of salaried and hourly employeepositions. The restructuring was followed by changing the organizationalculture and the managerial styles of GE's managers. One such program was theWork-Out（群策群力）.Groups of managers were assembled to share their views openly inthree-day sessions. At the beginning of the meetings, the superior presentedthe challenges for his or her organizational unit. Then the superior had toleave, requesting the groups to find solutions to the problems. Facilitators (会议主持人)helped these discussions. On the last day, the superior was presented withproposed solutions. He or she then had three choices:to accept the proposal,not to accept it, or to collect more information. This process put greatpressure on the superior to make decisions. Another program to improveeffectiveness and efficiency was Best Practices. The aim was to learn fromother companies how they obtained customer satisfaction, how they related totheir suppliers, and in what ways they developed new products. This helped theGE people to focus on the processes in their operations that would improve thecompany's performance. Jack Welch was personally involved in developingmanagers at GE's training center in Crotonville. Leaders, Welch suggested, arenot only those who achieve results but also those who share the values of thecompany. 操作提示：正确选T，错误选F。 Jack Welch retired at the age of 65. 2. Jack Welchinsisted that each of the businesses should be at least number 3 in theirrespective area. 3. If the business could not meet Welch's change requirements,its manager had 3choices. 4. The restructuring went before changing theorganizational culture and the managerial styles of GE's managers. 5. The WorkOut lasted a week.答案:T# F# T# T# F36. — Can I have three days off next week, Mr. Smith?— _____. I canmanage without you.A. I'm afraid notB. Of courseC. It depends答案:Of course37. — If you don't believe in yourself, no one else will.— _____.Confidence is really important.A. That's not the pointB. I don't think soC. I couldn't agree more答案:I couldn't agree more38. By the end of the year, the sales plan for the next year______.A. will be madeB. will have been madeC. have been made答案:will have been made39. 二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。 On May 27, 1995, our life was suddenly changed. It happened a fewminutes past three, when my husband, Chris, fell from his horse as it jumpedover a fence. Chris was paralyzed (瘫痪) from the chest down, to breathenormally. As he was thrown from his horse, we entered into a life of disabilitywith lots of unexpected challenges. We went from the “haves” to the“have-nots”. Or so we thought. Yet what we discovered later were all thegifts that came out of sharing difficulties. We came to learn that somethingcould happen in a disaster. All over theworld people cared for Chris so much that letters and postcards poured in everyday. By the end of the third week in a medical center in Virginia, about 35,000pieces ofhad been received and sorted.As, we opened letter after letter. Theygave us comfort and became a source of strength for us. We use them toencourage ourselves. I would go to the pile of letters marked with “funny” ifwe need a laugh, or to the “disabled” box to find advice from people in wheelchairsor even in bed living happily and.These letters, we realized, had to be shared. And so here we offer one of themto you.答案:unable# wonderful# mail# a family#successfully40. — Have you already paid? What's my share of the bill？— _________. Itwasn't very much.A. It's my shareB. None of your businessC. Don't worry about it答案:Don't worry about it41. — The Auto Show in the City Stadium has been canceled.— Oh, no！_________A. What a pity!B. It doesn't matter!C. It's not interesting at all!答案:What a pity!42. The reason _____ he was absent from class yesterday was that he wasill and hospitalized.A. forB. whyC. that答案:why43. _____ there is smoke, there is fire.A. IfB. WhenC. Where答案:Where44. ______ the importance of English, we should put more effort into itand try to learn it well.A. GivenB. GivingC. Gave答案:Given45. 二、听力理解：听录音，判断正误（共50分）。请听录音：unit7tl.mp3操作提示：正确选“T”，错误选“F”。1.Two different corporate cultures are discussedin the dialog. 2. Melinda's company also has a creative culture. 3. Accordingto Jack, the important thing is to hire the right employees in the first place.4. In a creative culture teamwork is not encouraged. 5. A creative culture isbetter than a collaborative culture.答案:T# F# T# F# F
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