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北京开放大学管理英语4作业与答案 管理英语4学校:北京开放大学 平台:国家开放大学 题目如下： 1. — Is it possible for you to work out the plan tonight?—__________ A. I'll do that. B. I think so. C. I'd love to.
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2. — We could let some of the staff work from home.________________?—That's a good idea. A. Do you have any good ideas B. What do you think of it C. Is there anything else
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3. AT&T found that employees with better planning anddecision-making skills were ______ to be promoted into management jobs. A. more likely B. more like C. more unlikely
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4. ______ managers spend most of their time in face-to-face contactwith others, but they spend much of it obtaining and sharing information. A. Not only B. Do not only C. Not only do
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5. ______ his anger the employees called him Mr. Thunder, but theyloved him. A. Due to B. In spite of C. Because
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6. 二、听力理解：听录音，选择最佳答案（共50分）。请听录音： unit1tl.mp3操作提示：通过下拉选项框，选择答案。 Whatkind of role is Melinda taking on for her job? A. HR manager. B. Projectmanager. C. Project coordinator.2. Howlong will Melinda be trained for her new role? A. One month. B. Half amonth. C. One year.3. How often shouldMelinda report to the board on the progress of the project? A. Once a month. B. Twice a month. C. Once a week.4. What kind of contract canMelinda sign with outside contractors? A. Permanent worker contract. B.Standard temporary-worker contract. C.Standard industry contract.5. Which one does NOT belong to Melinda'sresponsibilities? A. Formulate theindustry standard of payment. B. Manageand coordinate her project team. C.Report the project progress to the board.
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7. — I think things have been a bit difficult for us the last couple ofmonths.—__________. We've been working hard, but still getting behind. A. You're right B. I'm afraid C. I don’t think so
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8. The responsibilities in handbook ______ that managers have to beconcerned with efficiency and effectiveness in the work process. A. imply B. indicate C. interrupt
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9. Even the best continually seek ways to ______ their skills. A. sharp B. sharpener C. sharpen
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10. — If you can't say what you've come to say at the meeting, what'sthe point?—____________________,but I think you might need to change yourapproach somewhat. A. I am not sure B. I can see that C. I know that
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11. —____________________identify the problems that have beenoccurring?—Well, as you know, the problems we had with Gary caused a lot offriction among the team. A. What would you B. Will you C. Are you able to
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12. Who was ______ the meeting？ A. chairing B. leading C. charging
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13. What you need to do is to keep things short and sweet, just the______. A. questions B. topics C. highlights
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14. Creativity, especially __________ which takes place acrossdepartmental boundaries, is likely to suffer hugely as team synergy slips. A. that B. those C. /
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15. 二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。What We Have Here:A Failure to Communicate It is the thing. Thereare more ways than ever to communicate with people, yet it sometimes seems likeit is more difficult to connect — and stay — with anyone. Should you off anemail? Tap out a text? Post a private message on Facebook? Write on theirFacebook wall? Skype, poke, ping or conjure them up on a digital tin can phone? Andonce you reach someone, you wonder:Is he paying attention? How do you know?Even with the techno-ease of communication devices, conversations can still betroublesome. Questions are asked and answered of order. Instructions anddirections go half-read. Meetings are botched. Feelings are hurt.
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16. —How can you explain the latest situation?—____________________,Iknow it is all my fault. A. Sorry B. Excuse me C. I'm afraid
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17. I think the primary ______factor is there's been so much absencelately. A. contributing B. causing C. affecting
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18. In today's environment, __________ people are often burned out, it'simportant for employees to have a personal connection with you and the work youbelieve in. A. where B. when C. while
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19. 二、阅读理解：根据文章内容，完成选择题（共50分）。Communication Failure The meaning of “communication” goes a lotdeeper than people often think. Communication is about conceiving, sending,receiving, and interpreting messages as well as confirming reception of thesemessages. A failure at any point in this chain can result in ineffectivecommunication. Ineffective communication can be disastrous. There is a famousstory of a British Army Commander who sent the message “Send reinforcements,we're going to advance.” back to his Command Center, through a long chain ofsubordinates. When the message finally reached the Command Center, it had“mutated” to become -- “Send three and four-pence, we're going to a dance.” Thereinforcements never arrived. You can demonstrate this same principle, albeiton a less dramatic scale, by trying to play Chinese Whispers with more than 20people. It is highly unlikely the same message you started with will be the oneyou end with. In a business, there are three main types of communicationfailure. Each has its own indicative signs. •The first type is known asallocative failure. This occurs when a firm is not gathering enoughintelligence about its market or (most often), the information is not reachingthe right points. The firm will not be allocating resources in step with the shiftsin demand. If demand is rising but the firm is suffering from allocativecommunication failure, then stocks will fall and there will be understaffing.If the inverse happens, there will be a surplus of stocks and overstaffing. •Thesecond type is executive failure, where communication to trigger specificevents/actions is either late, lacking or in error. The symptoms of this are ageneral loss of direction in the company or departments, a loss ofco-ordination and an increase in complaints from customers as things happenlate or not at all. •The final type is human failure. This occurs when thegeneral culture of a business or the relationships between particularindividuals or departments do not foster effective communication. This leads toalienated staff, an increase in staff turnover, an increase in absenteeism andgeneral frustration among staff. Creativity, especially that which takes placeacross departmental boundaries, is likely to suffer hugely as team synergyslips.操作提示：通过题目后的下拉选项框选择正确答案。 Confirming reception of the sent messages means .A. the messages are sent to right receivers B. the messages are correctlyunderstood C. the messages are correctly understood by right receivers2. In thefamous British Army Commander story, which step probably did NOT go wrong inthe communication chain? A.Conceiving. B. Sending. C. Receiving.3.What is Chinese whispers? A. Who whispersin Chinese. B. A game to pass message around in a whisper. C. Chinese peoplewho don't normally talk very loudly.4. Allocative failure does NOT happen when. A. the right information goes to the right place B. a company gathers falseinformation C. the correct information is not received by the right departmentor person5. According to the passage, which of the following cases does NOTbelong to human failure? A. Decreasingcreativity across departments. B. Inadequate communication between departments.C. Increasing customer complaints.
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20. —How did your meeting go yesterday?— ____________________actually,it was really frustrating. A. Not so good B. Very good C. Nothing special
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21. He's left now, but productivity hasn't ______that much. A. carried on B. caught up C. picked up
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22. When the message finally reached the Command Center, it __________“mutated” to become —“Send three and four-pence, we're going to a dance.” A. was B. had C. have
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23. Effective leaders distill complex thoughts and strategies intosimple, memorable terms __________ colleagues and customers can grasp and actupon. A. when B. that C. who
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24. got behind
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25. lacked money
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26. got slack on their work
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27. didn't have enough work-hands
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28. did not connect with the German colleagues
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29. were of low efficiency in communication
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30. worked flexibly
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31. had to work in the office
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32. —Scott，I'd like to have your opinions about my written report.—________________ But I have one suggestion. A. That's a good idea. B. You are too modest. C. It looks fine to me.
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33. — ____________________________ —Actually I prefer working on my own. A. Could I use this dictionary? B. May I open the window to let in somefresh air? C. Do you prefer teamwork or workingindividually?
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34. — Who should be responsible for the accident? — The boss, not theworkers. They just carried out the order ______. A. as are told B. as told C. as they told
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35. please ______ your hand if you have any question at all. A. raise B. rise C. arise
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36. How do we expect to compete with a company that has such ahuge______ and huge resources? A. recommendation B. reduction C. reputation
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37. 二、阅读理解：根据文章内容，判断正误（共50分）。Vision and Execution:Two Sides of a Successful Strategy A strategicplan is not the end goal of the strategic planning process – it is theframework for successfully implementing a strategy. Until a strategic plan isput into effect, it has no real value. There are several keys to successfulimplementation. First, people directly involved in executing the strategy mustbe included in the planning process. Strategic planning is no longer a top-downdirective. Without the input and feedback of the people responsible forexecuting on the strategy, a seemingly solid strategy is likely to fall apartwhen implementation is attempted. The next key to successful implementation isclearly communicating the strategy to the whole company. The communicationshould ensure that everyone in the company understands and accepts the strategyas the best path forward, and not simply the leadership's latest idea. Withoutclear communication, employees lack a sense of ownership and clarity ofpurpose. When a strategy is not understood or embraced, it usually results inmisunderstanding and uneven commitments to implementation. Another key to thesuccessful execution of a strategic plan is the clear and straightforwarddescription of the plan and its operations. Even the most brilliant strategyfaces failure if it cannot be explained clearly and concisely. 操作提示：正确选T，错误选F。1.Thefinal goal of the strategic planning process is a strategic plan. 2. Astrategic plan is valuable if it is executed. 3. There are four keys tosuccessful implementation. 4. A good strategy is likely to fall apart ifwithout the input and feedback of the people responsible for executing on thestrategy. 5. Leadership's idea determines all.
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38. — You have to believe in yourself. No one else will, if you don't. —____________________Confidence is really important. A. It's not my cup of tea. B. I don't think so. C. I couldn't agree more.
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39. The key ______ successful implementation is clearly communicatingthe strategy to the whole company. A. to B. in C. of
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40. We ________ with achievement. A. done B. are obsessed C. catch up
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41. — If you don't believe in yourself, no one else will.— _____.Confidence is really important. A. That's not the point B. I don't think so C. I couldn't agree more
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42. — Don't worry, Mum. The doctor said it was only a common cold.—________ ! I'll tell Dad there's nothing serious. A. What a relief B. How surprising C. I'm so sorry
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43. To build the reservoir（水库）， thousands of people have to be_______ . A. relocated B. repeated C. reopened
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44. He ordered that nothing ________ until the police arrived. A. was touched B. should be touched C. had been touched
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45. Redundancy happens when employees need to _____ their workforce. Andas a result, someone gets dismissed from work. A. reform B. reproduce C. reduce
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46. 二、阅读理解：根据文章内容，判断正误（共50分）。Jack Welch Leading Organizational Change atGE When Jack Welch, the Chairman and CEO at General Electric (GE) retired in2001, he could look back at a very successful career. He became CEO in 1981 atthe age of 45. At that time, GE had a very complex organizational structurewith considerably bureaucratic rules. One of his first changes was to initiatea strategy formulation process with the guideline that each of the businessesshould be number 1 or 2 in their respective areas. If this was not the case,managers had the options of fixing the problem, selling their particularbusiness, or closing it. In an effort to streamline the organization, Welchremoved the sector level and eliminated thousands of salaried and hourly employeepositions. The restructuring was followed by changing the organizationalculture and the managerial styles of GE's managers. One such program was theWork-Out（群策群力）.Groups of managers were assembled to share their views openly inthree-day sessions. At the beginning of the meetings, the superior presentedthe challenges for his or her organizational unit. Then the superior had toleave, requesting the groups to find solutions to the problems. Facilitators (会议主持人)helped these discussions. On the last day, the superior was presented withproposed solutions. He or she then had three choices:to accept the proposal,not to accept it, or to collect more information. This process put greatpressure on the superior to make decisions. Another program to improveeffectiveness and efficiency was Best Practices. The aim was to learn fromother companies how they obtained customer satisfaction, how they related totheir suppliers, and in what ways they developed new products. This helped theGE people to focus on the processes in their operations that would improve thecompany's performance. Jack Welch was personally involved in developingmanagers at GE's training center in Crotonville. Leaders, Welch suggested, arenot only those who achieve results but also those who share the values of thecompany. 操作提示：正确选T，错误选F。 Jack Welch retired at the age of 65. 2. Jack Welchinsisted that each of the businesses should be at least number 3 in theirrespective area. 3. If the business could not meet Welch's change requirements,its manager had 3choices. 4. The restructuring went before changing theorganizational culture and the managerial styles of GE's managers. 5. The WorkOut lasted a week.
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47. — Which of these hats do you want? — _______ . Either will do. A. I don't mind B. No problem C. Go ahead
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48. She is very adaptive and soon adapted ______ to the campus life. A. with B. to C. as
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49. _____the deepening of China's economic reforms, there is greatercooperation and interdependence between the private and the public sector. A. With B. As well as C. For the sake of
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50. 二、阅读理解：根据文章内容，完成选择题（共50分）。How to Adapt to Change in the Workplace Ifthere's one word that captures the essence of what is occurring in the worldtoday, it's “change.” Downsizing, reorganizing, and cutting costs, are now thenorm for survival. No industry is exempt. Even the most conservativeinstitutions are undergoing significant change just to survive. Changemanagement has always been an issue of debate amongst scholars:how canemployers create suitable conditions for a successful change process? And whatcan employees do to get through it? Tips for dealing with change in theworkplace. ●Make yourself aware that change happens:it happens in personallife, it happens in your professional life. You cannot live in the past, sodenying that change could occur only makes things more complicated for you. ●Stayalert in the workplace:know what is happening around you. When you come acrossclues that hint change is on the way, acknowledge them! ●Maintain opencommunication channels:Don't lay back and expect things to pass you bysmoothly. You need to get acquainted with the occurring changes. Seek moredetails from your management and peers to form an accurate understanding of thematter. Be transparent and honest about your fears:dealing with the unknown isoften resented and daunting. Make the picture as clear as you can. ●Assessyourself:Change is a time when one's confidence about one's skills andcapabilities gets shaky. Recognize your strengths and where you could bringthem into play. At the same time, stay aware of your developmental areas andwork on improving those. ●Don't be stiff:It will make the change process muchharder if you are rigid. Be flexible enough to look at the different angles ofthe change and see where you could apply your “existing” skills and knowledge,and what news skills you need to acquire. ●Stay optimistic:Keep a positiveattitude and don't let yourself drown in uncertainty. Involve yourself in thenew process; locate yourself properly in the new scenario. Adjust! “You can'tget to the top of Everest by jumping up the mountain. You get to themountaintop by taking incremental steps. Step by step, you get to the goal”,says Robin Sharma, one of the world's most-sought-after leadership and personalsuccess experts. 操作提示：通过题目后的下拉选项框选择正确答案。1. Enterprises carry out downsizing,reorganizing and cutting costs in order to . A. cut down on the number ofworkers B. reshuffle the organization C. survive2. “No industry is exempt”means . A. No industry is an exception B. No industry is an example C. Notevery industry can be exempted3. The following questions are often discussedamong scholars EXCEPT . A. How can bosses create favorable conditions forchange B. How can productivity be increased C. What can workers do to getthrough change4. How many suggestions does the author put forward? A. 4 B. 5 C. 65. From the passage, we knowthat Robin Sharma is . A. an expert on leadership, and personal success B. agreat leader C. someone who likes to play the game of Hide and Seek
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51. — Can I have three days off next week, Mr. Smith?— _____. I canmanage without you. A. I'm afraid not B. Of course C. It depends
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52. — Sorry for being late. I should have called you earlier.—__________. I've just arrived A. That's no trouble B. You are welcome C. That's all right
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53. — The Auto Show in the City Stadium has been canceled.— Oh, no！_________ A. What a pity! B. It doesn't matter! C. It's not interesting at all!
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54. What can we expect ____him? A. in B. from C. on
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55. ______ the importance of English, we should put more effort into itand try to learn it well. A. Given B. Giving C. Gave
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56. ______ on the hilltop, you could enjoy the scenery of the citybathed in the sun. A. Standing B. Stand C. Stood
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57. 二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。 What is museum? A museum is a good place to keep old and beautifulthings. A museum may be a place to learn about science. A museum can be aplace art of Indians or animals. What isinside a museum? Some museums have old cars and airplanes. Many museums havepictures and statues （雕像）. Others have rocks and old bones. One museum evenhas coal mine inside! Many cities havemuseums. Some very small have museums,too. Indianapolis has a museum. Childrendo not have to pay to get in. Children go to the museum often. They like tolook at the dinosaur bones. They see a white bear ten feet tall. They go insidean old log cabin （小木屋）. On Saturday, Indianapolis children can talks about animals and trees. They seemovies.
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58. — Terribly sorry to interrupt, but may I use your dictionary?—Yes,______________. A. of course B. it doesn’t matter C. no hurry
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59. Compared ______ English, Chinese is generally believed to be moredifficult to learn. A. with B. from C. against
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60. _____ there is smoke, there is fire. A. If B. When C. Where
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61. 二、阅读理解：根据文章内容，判断正误（共50分）。Create a Positive Workplace Culture Incompetitive markets, leaders are under increased pressure to maintain apositive work culture. A positive work culture cultivates greater employeesatisfaction; greater employee satisfaction contributes to higher performance;higher performance impacts improved client outcomes; improved client outcomescontribute to service excellence. Positive work cultures are built over timeand need constant attention. Such cultures are dependent on leadership visionand values. An effective leader sets the tone for the team, encourages apositive workplace culture and is able to bring about cultural change. Workplaceculture is made up of the shared attitudes, beliefs, behaviors, values andexpectations that influence the way people work in the workplace. It is “theway we do things around here”. Some cultural aspects are understood by all andare obvious such as turning up for wok on time, while others may be"unwritten rules" that are not so obvious for example how personalissues are resolved with work colleagues. Many factors that influence whethera workplace has a positive outlook are within the control of people who work ina workplace. There are also factors out of their control, such as slumps inglobal prices or a change in demand and supply. The company can, however,control how they respond to these factors. Those companies that do createpositive workplace environments develop a reputation in their community asbeing ‘good to work for' and have a competitive edge. Not only are thesecompanies more able to attract and retain people, they tend to be more stableas they proactively deal with issues and adapt to change. Teams work best whenthey are clear about what is expected of them. They are more able to deal withdifficult issues if they feel the values of the organization are supportive ofthem. For a workplace culture to be positive, the direction and actions of thebusiness must be consistent with the core values of the people in theworkplace. The people must trust each other and be able to openly express andexchange ideas. Working through these steps will help with developing apositive business culture. 操作提示：正确选T，错误选F。1. A positive work culture will giveworkers more satisfaction. 2. Positive cultures have a lot to do withleadership vision and values. 3. The direction and actions for the businessmust differ from the core values of the employees in order for a workplaceculture to be positive. 4. In competitive markets, leaders are under more andmore pressure to keep a positive work culture. 5. Positive work culture can bebuilt in a short period of time.
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62. — The trip ought not to take more than an hour. — ____________ . Itis at least two hours. A. I guess so B. You must be joking C. It depends
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63. The reason _____ he was absent from class yesterday was that he wasill and hospitalized. A. for B. why C. that
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64. 二、听力理解：听录音，判断正误（共50分）。请听录音： unit7tl.mp3操作提示：正确选“T”，错误选“F”。1.Twodifferent corporate cultures are discussed in the dialog. 2. Melinda's companyalso has a creative culture. 3. According to Jack, the important thing is tohire the right employees in the first place. 4. In a creative culture teamworkis not encouraged. 5. A creative culture is better than a collaborativeculture.
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65. — You'd better not push yourself too hard. You can ask the team andlisten.— __________ A. You are right. B. No, we can't do that. C. I think it will kill our time.
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66. —Can I get you a couple of tea? —_________________________. A. That's very nice of you B. With pleasure C. You can, please
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67. Learning new things has always been a great ______ for me. A. motivator B. motivate C. motivation
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68. ______ the job, employers don't want to hire people who aredifficult to get along with. A. Despite of B. Regardless C. Regardless of
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69. All the team members tried their best. We lost the game, _________. A. however B. therefore C. since
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70. 二、听力理解：听录音，判断正误（共50分）。请听录音： unit4tl.mp3操作提示：正确选“T”，错误选“F”。 Humanresources supported the proposal of giving the business intelligence a pay incentiveevery three months at the beginning. 2. Brad from human resources supportsScott's idea. 3. Carlotta is the manager of HRD. 4. Men and women in thebusiness intelligence team who have been selected to get the prize will receivethe same rewarding things. 5. The prize-winner cannot choose the prize thatcosts more than $500. 7. The prize-winner can only have material awards and noday off.
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71. — Do you mind if I use vouchers to spend in a restaurant? —__________ A. Yes, please. B. Not at all. Go ahead. C. No, thank you.
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72. Companies are ______ interested in your soft skills ______ they arein your hard skills. A. so… that… B. as…as… C. not…until…
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73. I think a big part of it is ______ we know how to have fun on thejob. A. that B. which C. why
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74. 二、阅读理解：根据文章内容，完成选择题（共50分）。How Google Continues to Keep EmployeesHappy Working for Google is a dream of many, not just because of what thiscompany has achieved in the last 15 years, but because of its enviable workculture. With about 37,000 employees in 40 countries, you might wonder howGoogle maintains a motivating work experience throughout its entire company. Workingfor Google comes with perks that most other organizations can't provide --bowling alleys, free haircuts, gym memberships, and shuttles to and from work.The company's secret to success is putting the same amount of time and effortinto keeping employees happy as it does into innovating products. Back whenthe company was just a start-up, co-founders Larry Page and Sergey Brin had thegoal of making Google a place the most talented people wanted to work at. Theiridea was simple:creating a work culture that keeps employees happy willmotivate them to do their best and will keep them loyal to the company. “It'sless about the aspiration to be No. 1 in the world, and more that we want ouremployees and future ones to love it here, because that's what's going to makeus successful,” said Karen May, the Vice President of people development atGoogle. Google also makes its employees want to work because managers providetasks that are inspiring and challenging. Every employee at Google has theopportunity to spend 20% of his or her working time on a project they choose.This freedom takes employees out of their routine and away from the mundanetasks that often make workers feel uninspired about their jobs. Lastly, Googleshows each employee just how important he or she is to the company. Eachemployee, regardless of her spot on the totem pole, has an influence on howGoogle performs. “If you value people, and care about them as whole people,one thing you do is giving them a voice, and you really listen,” May said. Googledoes just that by hosting employee forums every Friday, where they discuss the20 most-asked questions. Employees have access to all company information,adding a sense of trust, and employees and leaders work together to solveproblems.操作提示：通过题目后的下拉选项框选择正确答案。1. How would you describe Google? A. Medium-sized international company B.Large global enterprises C. Large American company2. Which one does NOT belongto the methods that Google motivate its employees? A. Promoting the employee who has moreinfluence on Google the higher job position. B. Shuttling the employees betweenhome and office. C. Offering entertaining equipment in workplace.3. Who foundedGoogle? A. Larry Page and Sergey Brin B.Karen May C. Sergey Brin4. If you are a normal employee of Google, what couldyou do EXCEPT? A. Know all informationof Google and discuss questions with your leaders. B. Only work for the projectyou choose. C. Play bowling with your colleagues and get away from mundaneerrands.5. What is Google's secret to success? A. Innovating hi-tech products. B. Paying high salary to the employeesand practicing strict management. C. Valuing the happiness of its employees asmuch as innovating good products.
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75. ______ clearly communicate with and actively listen to employees isessential to improve their performance. A. Be able to B. Being able C. Being able to
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76. The leader ______ at creating opportunities to provide rewards,recognition and thanks to his or her staff. A. exceeds B. excellent C. excels
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77. Self-esteem needs might include the ______ from a workplace. A. rewards B. rewarded C. rewarded
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78. 二、阅读理解：根据文章内容，判断正误（共50分）。The Right Way to Motivate Employees It'simportant for a CEO to be passionate and enthusiastic, but there's a line ofprofessionalism that must always be maintained. According to a report from thetechnology website Venture Beat, PayPal CEO David Marcus wrote a criticalletter to his employees blaming them for not using PayPal products andencouraging them to leave if they didn't have the passion to use the products theywork for. According to the website, part of the leaked letter reads: “It'sbeen brought to my attention that when testing paying with mobile at Cafe 17last week, some of you refused to install the PayPal app, and others didn'teven remember their PayPal passwords. That's unacceptable to me, and the restof my team, everyone at PayPal should use our products where available. That'sthe only way we can make them better, and better.” “In closing, if you are oneof the folks who refused to install the PayPal app or if you can't rememberyour PayPal password, do yourself a favor, go and find something that willconnect with your heart and mind elsewhere.” While not obvious at first, theletter reveals a problem of morale and culture at PayPal. As an executive, youcertainly want your employees to use and promote your products. However, whenfaced with a situation where staff isn't embracing what they make, you need toinvestigate the root of the problem -- not threaten.When faced with internalproblems, good executives start by asking “why”. They reach out to theirexecutive team first and then to the entire staff to find the root of a problemand how to fix it. Sending out a one-sided note about the problem is notleading, it's retreating. Leadership starts by listening. Good executives needto get out among the staff and ask questions and listen without judgment orreaction. The fact that company employees are not embracing and using itsproducts is a failure of leadership that Marcus needs to address byself-reflection. At the end of the day, if his employees have to be forced touse the app, how can he expect consumers to want to willingly pay to use it?Marcus should have focused on three questions: • Why are you not using theapp? • What is it that we can do to ensure you use our app? • What do youneed from me?操作提示：正确选T，错误选F。 A CEO only needs to be passionate andenthusiastic. 2. It is not professional that PayPal CEO blames his employeesnot to use PayPal or forget PayPal passwords. 3. “A one-sided note” refers tothe root of PayPal's problem. 4. When faced with internal problems, goodexecutives find the root of a problem in their executive team first. 5. Goodexecutives need to give feedback immediately when they are listening to thestaff.
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79. — __________ — You might aswell write a thanks-note. A. How do you like the rewards? B. What do you do with the rewards? C. Could you suggest some ways of therewards?
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80. An appreciated gift and the gesture of providing it will ______ yourcoworker's day. A. look up B. light up C. lift to
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81. Fifty-five per cent of the respondents said that praise andattention from their supervisor would make them feel ______ the company caredabout them and their well-being. A. as if B. even if C. like
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82. —_____________ — I'd like tohave this film developed. A. What's it? B. May I help you? C. What do you want?
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83. — Will you help me arrange a meeting with Mr. Brown,please?—_____________ A. No, no way. B. No, I can't. C. Sorry I can't. I have to finish myproject right now.
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84. In high school, I am equally comfortable______as a member of a teamand independently. A. to work B. working C. work
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85. If I take the time to talk with my manager at the beginning of aproject, we ______ off to a great start on the same page. A. can get B. have got C. get
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86. How do you get your members to ______ as a team? A. pull apart B. pull up C. pull together
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87. 二、阅读理解：根据文章内容，完成选择题（共50分）。A Teamwork Game A team of about 35employees had come together for a team building event. They were a young,bright and enthusiastic team. However, one of their chief problems was the factthat they wouldn't share information or solutions with each other, and the teamleader thought they were too focused on themselves and not on the team. As aresult, she brought them all into the cafeteria. All of the tables and chairshad been stored away, and fun decorations and hundreds of different coloredballoons had been placed around the room. In the center of the room was a bigbox of balloons that hadn't been blown up yet. The team leader instructedeverybody to pick a balloon, blow it up, and write their name on it, but theyhad to be careful not to burst the balloon. Although they were given a secondchance if their first balloon popped, they were out of the game the second timeround. In the end, about 30 team members wrote their names without theirballoons popping. They were then asked to leave the room and, after fiveminutes, the team leader brought them back in and asked them to find theballoon with their name on it amongst the hundreds of other balloons in theroom. After 15 minutes of searching, no one had found their balloon, and theteam were told that they were then going to move on to the third round of theactivity. In this round, each team member was instructed to find any balloonwith a name on it and then give that balloon to the person whose name was onit. Within two minutes, everybody had their own balloon. The team leadersummarized the activity thus:“We are much more efficient when we are willing toshare with each other and much better at problem solving when we are workingtogether, not individually.” Sometimes, members of teams create obstacles byfocusing solely on their own pursuits and goals. Every member of the teamshould ask themselves on a regular basis what they are doing and what they cando for the team.操作提示：通过题目后的下拉选项框选择正确答案。1. This team building event was aimed at. A. helping these young, bright and enthusiastic employees become moreconcentrated on their work B. making the team members know how to shareinformation or solutions and cooperate with each other C. building up team morale2. This event washeld in . A. a self-service restaurant B. a coffee shop C. a classroom3. Abouthow many team members were out of the second round of the activity? A. 30. B. 35. C. 5.4. Which statement belowis correct? A. In the second round,every one of the team had found their balloons after 15 minutes. B. In thethird round, the team members were asked them to find the balloon with theirname on it amongst the hundreds of other balloons in the room. C. In the thirdround, everybody had their own balloon with help from others within 2minutes.5. What was the event going to teach these employees? A. Sharing and cooperating with other teammembers is more efficient when they are working together. B. Focusing solely onemployees' own pursuits is not allowed in workplace. C. Failure of teamwork iscaused by individual.
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88. — Could I borrow your iPad for a few hours?—_____________ A. Yes, you can. B. Sure, here you are. Enjoy your time. C. It doesn't matter.
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89. Regular and concrete feedback is important ______ who is notperforming up to her potential. A. when to deal with a worker B. when dealing with a worker C. when dealt with a worker
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90. — Haven't seen you for ages. What are you busy doing now?—____________ A. Yes ,long time no see. B. Yeah, thanks for coming. C. I am working part time in a bookstore.
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91. — Do you know where I can repair my motorcar? — ____________ A. It's cheap to repair a motorcar. B. Around the street corner. C. You drive too fast to damage it.
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92. Without his assistance, I ________ the research last month. A. would not have completed B. could not finish C. should not finish
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93. Wendy suggests that we ________ tomorrow. A. shall go B. should go C. will go
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94. The workmen want to ________ the number of working hours and toincrease pay. A. delete B. decrease C. depress
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95. 二、阅读理解：根据文章内容，完成选择题（共50分）。How to Handle a Bad Performance Review Gettinga bad performance review can make you feel angry, unappreciated, defeated, andhopeless. But it's not the end of the world. Remember that the way you respondto this appraisal can make all the difference in the next one. Even if youbelieve that the review is inaccurate and that your boss is completely wrong,you will benefit by reacting in a mature, adult manner. Here are somesuggestions: Stay calm. Relax. Breathe. Do not overreact and be objective.Especially, do not say things that will likely be regretted later. Besides, theperson giving the performance review may or may not be the one who has writtenthe bad review. What to Do When Receiving a Bad Performance Review It's bestto listen attentively. And make comments or remarks only when asked for them.Besides, during the performance review, you will be given the chance to respondand may disagree. What to Do After Receiving a Bad Performance Review Don'tbe intimidated by the bad performance review and want to quit the job; instead,learn from it. Also, if the organization allows their employees to make awritten statement on their own behalf, do make one. It is important for theworker to show why she does not agree with the bed performance review; forinstance, an employee may express their different understanding and, at thesame time, a willingness to comply with any constructive suggestions. Ways toImprove a Bad Performance Review A way to improve a bad performance review isto set self-reviews, that is, establish performance standards. Another way toimprove a bad review is to learn more about what the manager, supervisor, orboss wants or expects from his/her employees. Learning what it was that causeda bad performance review helps to improve professional growth and encourages aswell as motivates the worker to do better in order to receive a good reviewnext time. 操作提示：通过题目后的下拉选项框选择正确答案。1. What should you do when you are given abad performance review? A. Argue withyour boss. B. Make immediate remarks. C. Stay calm and listen carefully.2. Whatshould you do after you are given a bad performance review? A. Quit your job immediately. B. Insist onmaking comments. C. Learn from the review.3. What should you do if you do notagree with the bad performance review? A. Tell the boss directly that you do not agree with the review. B. Makea written statement on your own behalf if it is allowed. C. Do not express yourdifferent understanding in a written statement.4. How do you improve a badperformance review? A. Understand theestablished performance standards. B. Learn more about what the employee wantsor expects. C. Learn what the person who gives the review may think.5. Whyshould we understand the cause of a bad performance review? A. Because it helps the employee to getpromoted immediately. B. Because it encourages and motivates the worker to dobetter. C. Because it prevents the employee from professional growth.
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96. — Over-the-top? You mean…— ____________ A. Well, sometimes your co-workers feelthat you are too loud. B. No, I don't. C. Thanks a lot.
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97. — Why didn't you come to my birthday party yesterday? — ____________ A. Excuse me, my friend sent me a flower. B. Sorry, but my wife had a car accident. C. Fine, I never go to birthday parties.
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98. At a rough ________, we will take another four weeks to finish thisplan. A. estimate B. value C. account
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99. They have come to the conclusion ________ this winter will be evencolder than before. A. that B. for C. which
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100.My leather shoes cost me ________ the last pairs Ibought. A. three times as B. three time as C. three times as much as
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101.二、阅读理解：根据文章内容，判断正误（共50分）。Performance Management andPerformance Appraisal Performance management aims to acknowledge employeeachievements, support their personal and professional development, and motivateand empower them to perform their work effectively. Performance managementhelps employees to develop their understanding, knowledge and skills so thatthey can contribute to the achievement of the enterprise's goals and gainpersonal and job satisfaction. It is a vital part of any quality human resourcesystem. Every enterprise wants and should expect high performance from eachemployee.The elements of a competency-based performance management system will,if implemented well, enable high performance which will define enterprise andpersonal success. Using performance management processes, an enterprise can bebetter placed to meet competitive challenges. This is done by: ●identifyingthe critical positions ●determining the most important competencies for thosepositions ●providing the education, training and feedback required byemployees ●holding each person accountable for their results The key to theperformance management process is ‘performance appraisal'. Performanceappraisal is simply an evaluation of how well an employee performs his or herjob compared to a set of predetermined standards. It is a systematic process offeedback on an employee's work performance, and agreement to future trainingplans, job goals and job aspirations. To be effective, a performance appraisalneeds to have a set of agreed criteria that will be the basis of feedback aswell as of setting future goals. Units of competency provide a very effectivetool for setting benchmarks or criteria for work performance. The performancecriteria within units of competency can be used as measures to assess againstin a performance appraisal or review. 操作提示：正确选T，错误选F。 Performance management isa very important part of any quality human resource system. 2. The aim ofperformance management is to punish the unqualified employees. 3. An enterprisecan be better placed to meet competitive challenges by providing the education,training and feedback required by employees, for example. 4. Every enterprisecan expect high performance from each employee. 5. “Performance management” isalso called “performance appraisal”.
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